Cancellation policy

Subscription & Cancellation Policy

Feed the Beast offers subscription options to make regular ordering and delivery of your dog's food simple and convenient.

By purchasing a subscription, you authorize Feed the Beast to automatically charge your selected payment method for recurring orders according to the delivery frequency you selected.

Recurring Charges

Your subscription will automatically renew according to the frequency selected when you subscribed.

Your payment method will be charged for each recurring order unless you cancel, pause, or skip the upcoming order before it is processed.

There is no need to place a new order each time your subscription renews.

Delivery

Your subscription order will be delivered after your scheduled payment has been successfully processed.

Delivery does not necessarily take place on the same day that your card is charged.

Please see the current delivery information on our website at FeedTheBeast.ca for estimated delivery times and service areas.

Cancelling Your Subscription

You may cancel your subscription if you no longer wish to receive recurring orders.

Cancellation will stop future subscription renewals and charges.

If an order has already been charged or processed before your subscription is cancelled, that order may still be fulfilled. If there is a problem with an already processed order, please contact us as soon as possible at contact@feedthebeast.ca.

There is no cancellation fee.

Pausing Your Subscription

You may pause your subscription if you temporarily do not need additional food but would like to keep your subscription active for the future.

While your subscription is paused, recurring orders will not be processed according to the pause settings selected.

Skipping an Order

You may also choose to skip an upcoming subscription order without cancelling your subscription.

After the skipped order, your subscription will continue according to its regular schedule unless you make another change.

Changing Your Subscription

For any other changes to your subscription, including changing:

• Products or proteins
• Quantity
• Delivery frequency
• Subscription schedule
• Other subscription details

please contact us at contact@feedthebeast.ca.

We will be happy to help make the appropriate changes.

Payment Issues

Customers are responsible for keeping their payment information current.

If a subscription payment cannot be successfully processed, your order may be delayed or may not be prepared for delivery until payment is successfully completed.

Refunds & Returns

Subscription purchases are subject to the same refund and return conditions as other Feed the Beast orders.

Because we sell frozen perishable food, special storage and return requirements apply.

Please see our Refund & Return Policy for complete information regarding refunds, exchanges, product issues, and approved returns.

Contact Us

If you are unsure about an upcoming subscription order or would like help making a change, please contact us before the order is processed.

Email: contact@feedthebeast.ca

We would rather help you adjust your subscription than have you receive food you don't need.