Shipping & Delivery Policy

At Feed the Beast, we know your dog's food is not just another package. It is something your dog depends on, and we take every delivery seriously.

Delivery Time

Orders are normally delivered within 1–5 business days after your order has been successfully placed and payment has been received.

Most orders are delivered within a couple of days. However, occasionally delivery may take a little longer depending on product availability, production schedules, weather, holidays, or other circumstances.

If we expect your order to take longer than usual, we will contact you and keep you informed.

Small, Fresh Inventory

We intentionally keep our inventory relatively small.

Because we sell frozen raw dog food, we prefer to maintain a smaller, regularly replenished inventory rather than storing large quantities of food for long periods of time.

This helps us maintain the quality and freshness of the food we deliver to your dog.

Occasionally, this may mean waiting a little longer for a particular product to become available. If this affects your order, we will let you know.

Your Dog Comes First

We understand that your dog depends on their food being available when they need it.

If there is an unexpected delay and you are concerned that you may run out of food, please contact us.

We will do everything reasonably possible to work with you and find a solution so your dog has food while waiting for your regular order.

Frozen Delivery

Our products are delivered frozen and should be placed in a freezer as soon as possible after delivery.

Customers are responsible for making appropriate arrangements to receive their order and properly store the food after delivery.

If you believe there is a problem with the condition of your food when it arrives, please contact us as soon as possible at contact@feedthebeast.ca.

Please see our Refund & Return Policy for information regarding damaged products, thawed products, refunds, exchanges, and other order concerns.

Delivery Area & Fees

Feed the Beast currently delivers throughout Calgary and surrounding areas.

To confirm whether we deliver to your address, simply enter your delivery address at checkout.

The checkout page will automatically show any applicable delivery fees for your location.

If your address is not recognized or no delivery option is available at checkout, this means that your location is currently outside our delivery area.

Delivery Notifications

Where available, we may contact you regarding your delivery, including updates about when your order is expected to arrive.

Please make sure the email address, phone number, delivery address, and any delivery instructions provided with your order are accurate.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate delivery address.

If you notice an error in your delivery information, please contact us as soon as possible at contact@feedthebeast.ca.

We will do our best to make the correction before your order goes out for delivery.

Questions About Your Delivery

If you have any questions or concerns about an upcoming order, please contact us.

Email: contact@feedthebeast.ca

We are a small local business, and if something unexpected happens with your delivery, we would much rather hear from you so we can work with you to sort it out.