Shipping policy
Shipping & Delivery Policy
At Feed the Beast, we know your dog's food is not just another package. It is something your dog depends on, and we take every delivery seriously.
Delivery Time
Orders are normally delivered within 1–5 business days after your order has been successfully placed and payment has been received.
Most orders are delivered within a couple of days. However, occasionally delivery may take a little longer depending on product availability, production schedules, weather, holidays, or other circumstances.
If we expect your order to take longer than usual, we will contact you and keep you informed.
Small, Fresh Inventory
We intentionally keep our inventory relatively small.
Because we sell frozen raw dog food, we prefer to maintain a smaller, regularly replenished inventory rather than storing large quantities of food for long periods of time.
This helps us maintain the quality and freshness of the food we deliver to your dog.
Occasionally, this may mean waiting a little longer for a particular product to become available. If this affects your order, we will let you know.
Your Dog Comes First
We understand that your dog depends on their food being available when they need it.
If there is an unexpected delay and you are concerned that you may run out of food, please contact us.
We will do everything reasonably possible to work with you and find a solution so your dog has food while waiting for your regular order.
Frozen Delivery
Our products are delivered frozen and should be placed in a freezer as soon as possible after delivery.
Customers are responsible for making appropriate arrangements to receive their order and properly store the food after delivery.
If you believe there is a problem with the condition of your food when it arrives, please contact us as soon as possible at contact@feedthebeast.ca.
Please see our Refund & Return Policy for information regarding damaged products, thawed products, refunds, exchanges, and other order concerns.
Delivery Area & Fees
We deliver frozen raw dog food to Calgary, Airdrie, Chestermere, Cochrane and Okotoks.
Enter your full address at checkout to confirm delivery availability and see any applicable delivery fees before paying. If no delivery option appears, please contact us before ordering.
For Balzac, rural addresses or communities not listed here, please contact us before ordering.
Delivery Notifications
We email you before delivery and send a text once your order has been delivered. Please arrange to receive your food and place it in the freezer promptly.
Please make sure the email address, phone number, delivery address, and any delivery instructions provided with your order are accurate.
Incorrect or Incomplete Addresses
Customers are responsible for providing an accurate delivery address.
If you notice an error in your delivery information, please contact us as soon as possible at contact@feedthebeast.ca.
We will do our best to make the correction before your order goes out for delivery.
Plan your pick-up
Pick-up by appointment only. Your order is normally ready within one business day.
Pick-up address:
1905 Mountview Crescent NE
Calgary, AB T2E 5N4
After placing your order, call us on +1 (587) 891-3779 or contact us to arrange your pick-up. Please wait for confirmation that your order is ready and your collection time is agreed before visiting. We do not have a walk-in storefront.
Your food will be frozen when you collect it. If you live farther away, bring an insulated bag or cooler to help keep it frozen on the journey home. Place it in your freezer as soon as you arrive.
Questions About Your Delivery
If you have any questions or concerns about an upcoming order, please contact us.
Email: contact@feedthebeast.ca
We are a small local business, and if something unexpected happens with your delivery, we would much rather hear from you so we can work with you to sort it out.
