Refund policy

Refund & Return Policy

At Feed the Beast, we want you to be happy with your order and confident in the food you are feeding your dog. If there is a problem with your order, please contact us and we will work with you to find the best solution.

Refunds, Returns & Exchanges

All refund, return, or exchange requests must first be discussed with us.

Please contact us at contact@feedthebeast.ca and provide details about the issue with your order.

Depending on the circumstances, we may offer:

• A full refund

• A partial refund

• A replacement or exchange

We review each situation individually and will work with you to resolve the issue fairly.

Frozen Product Requirements

Because our products are frozen and perishable, we can only accept food for return or exchange if it has remained fully frozen and has been stored properly in a freezer.

Returned products must not have been thawed or allowed to rise above proper frozen storage temperatures at any point.

For food safety and product-quality reasons, we cannot accept returned products that have been thawed, partially thawed, improperly stored, or where the frozen condition of the product cannot reasonably be confirmed.

Free Pickup of Approved Returns

If we approve a return or exchange, Feed the Beast will arrange pickup of the eligible frozen food at no cost to you within our service area.

Please do not attempt to return or deliver products to us without contacting us first.

Damaged, Incorrect or Problem Orders

Please inspect your order after delivery.

If you receive the wrong product, damaged packaging, or believe there is another issue with your order, contact us as soon as possible at contact@feedthebeast.ca.

Please include your order information and, when helpful, photos of the product or packaging so we can evaluate the issue and determine the appropriate solution.

Perishable Products

Our products are frozen perishable food products. For this reason, returns are handled differently from ordinary retail merchandise.

We do not operate a general 30-day return program for frozen food. Any refund, return, replacement, or exchange must be approved by Feed the Beast before the product is collected.

Service Area

Feed the Beast currently operates in Alberta, Canada, and this policy applies to orders sold and delivered within Alberta.

Refund Processing

If a refund is approved, it will normally be issued to the original payment method used for the purchase.

After we process the refund, your bank or credit card provider may require additional time before the funds appear in your account.

Contact Us

If you have any concerns about your order, please contact us first. Our goal is to understand the problem and find a reasonable solution.

Email: contact@feedthebeast.ca